Experienced Customer Service Representative Resume Template 2018s Top Format

Experienced Customer Service Representative Resume Template 2018s Top FormatExperienced Customer Service Representative Resume Template - 2018s Top FormatCustomer tafelgeschirr jobs require individuals with excellent communication skills, and your resume is one way to show off your experience and ability to create well-written documents. A resume also shows you have some experience working with computers and word processing applications.A wide variety of industries call for customer service representatives. Include industry-specific prior positions youve held, and be sure to include any on-the-job training and classes that pertain to the position youre applying for. Your job summary should detail any phone systems youve worked with and what computer software programs youre proficient in or have any formal training in.Check out the link below for an experienced customer service representative resume template to assist you in creating a document that works. Create ResumeJanet Gray100 Main Street, Cityplace, CA, 91019Home (555) 322-7337 example-emailexample.comCareer OverviewHighly enthusiastic customer service professional with over three years client interface experience.Core StrengthsEnergetic work attitudeCourteous demeanorStrong organizational skillsActive listening skillsAdaptive team playerSeasoned in conflict resolutionCustomer service expertTelephone inquiries specialistAccomplishmentsCustomer ServiceResearched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.Customer InterfaceGreeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.Work ExperienceFront Office AssistantMarch 2007 to July 2011 Notary Document ServicesFt Lauderdale, FLCreated new processes and systems for increasing customer service satisfaction.Worked as a team member performing other duties, product assistance and cleaning.Promptly responded to ge neral inquiries from members, staff, and clients via mail, elektronischer brief and fax.Medical ReceptionistNovember 2005 to March 2007 Goldson Spine RehabPlantation, FLReplenishing shelves in patient rooms with items from the stockroom.Executed outbound calls to existing patients base resulting in 80 % increase in patient satisfaction.Accurately logged all daily shipping and receiving orders.Responsible for ringing up patients in a timely manner and guaranteeing high level of customer service.Guaranteed positive patient experiences and resolved all patient complaints.CashierApril 2004 to January 2005 PublixDania Beach, FLProcessed merchandise returns and exchanges.Organized the store by returning all merchandise to its proper place.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Educational BackgroundCertificate Administrative Assistant, 20 16 Middle Georgia TechWarner Robins, GA, United StatesCoursework in Business Administration and Organizational DevelopmentGED General Study, 2006 Lauderhill GED CenterLauderhill, FL, United StatesDiploma Medical Assisting, 2006 Concorde Career CollegeLauderdale Lakes, FL, United States Customize ResumeMore Customer Service Resume TemplatesEntry Level Customer Service Representative Resume Templates

How to increase emotional intelligence 5 powerful secrets

How to increase emotional intelligence 5 powerful secretsHow to increase emotional intelligence 5 powerful secretsEmotional Intelligence. Aleidher it theory of the moment. The medias panacea of the week. Another great thing we all need - that nobody binnenbinnenseems to be able to clearly define.I swear Im going to do a book of psychology buzzword mad libs (My mindful grit is emotionally intelligent due to the oxytocin in my mirror neurons). But I digress Heres the thing emotional intelligence is real - but that vague 2-sentence summary you read in an inflight magazine isnt accurate and wont give you what you need to improve this curious little skill set.So what is it really? (Im so glad you asked.) Its a concept that John Mayer of theUniversity of New Hampshire and Yale professorPeter Salovey came up with in the early 90s that was subsequently studied and popularized by Daniel Goleman. Heres Mayers definition.FromHarvard Business ReviewGuide to Emotional IntelligenceFrom a scienti fic standpoint, emotional intelligence is the ability to accurately perceive your own and others emotions to understand the signals that emotions send about relationships and to manage your own and others emotions.Now most of the work on emotional intelligence has been done around its effects in the workplace but itll quickly become obvious how it can improve most any area of your life. And, for the record, yeah, EI does work.FromHBRs 10 Must Reads on Emotional IntelligenceIn a 1996 study of a global food and beverage company, McClelland found that when senior managers had a critical mass of emotional intelligence capabilities, their teilens outperformed yearly earnings goals by 20%. Meanwhile, division leaders without that critical mass underperformed by almost the same amount. McClellands findings, interestingly, held as true in the companys U.S. divisions as in its divisions in Asia and Europe.And whats most interesting about EI is that as you move up the corporate ladder its imp ortance increases dramatically.FromHBRs 10 Must Reads on Emotional IntelligenceWhen I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributable to emotional intelligence factors rather than cognitive abilities.Research has shown EI has 5 component partes. Lets learn how to develop each one so that we can leverage its tremendous power toachieve global dominationimprove our lives at home and at work 1) Self-awarenessThis one is first and thats not random. Self-awareness is the most essential of emotional intelligence skills. Why?Becausewithout this guy youve got no way to evaluate what skills you have, what you lack and what you need to work on. Youre flying blind.So whats the formal definition?FromHBRs 10 Must Reads on Emotional IntelligenceSelf-awareness means having a deep understanding of ones emotions, strengths, weaknesses, needs, and drives. People with strong self-awareness are neither overly crit ical nor unrealistically hopeful. Rather, they are honest with themselves and with others. People who have a high degree of self-awareness recognize how their feelings affect them, other people, and their job performance.Want to know the best shortcut for identifying if someone is high in self-awareness or not?FromHBRs 10 Must Reads on Emotional IntelligenceOne of the hallmarks of self-awareness is a self-deprecating sense of humor.To make fun of yourself - and get a laugh - you have to know yourself and how you are perceived.So how do you increase self-awareness?Get feedback. You dont always see yourself accurately. And this friend or that friend doesnt always see you accurately. But if you survey five or ten pals, youre going see someveryaccurate trends.FromInsight other people generally see us more objectively than we see ourselves. Psychologist Timothy Smith and his colleagues powerfully demonstrated this in a study with 300 married couples in which both partners were being te sted for heart disease. They asked each participant to rate both their own and their partners levels of anger, hostility, and argumentativeness- all strong predictors of the illness- and found that peoples self-ratings were infinitely less accurate than those of their spouses. Another study asked more than 150 Navy officers and their subordinates to rate the officers leadership style, and found that only the subordinates could accurately assess their bosses performance and promotability.(To learn more about the science of a successful life, check out my bestselling bookhere.)So you see yourself more accurately. Thats great, but we all know someone who is aware theyre a jerk - and yet keeps acting like a jerk. So what do we need to complement our new self-knowledge?2) Self-regulationI love when people say, Imvery emotional. I must have very high emotional intelligence. Sorry, being very emotional doesnt make you high in EI it just makes you a drama queen.However, being able toregula teyour emotions is a big part of EI. People who are wise and warm dont impulsively respond to things or act without thinking.FromHBRs 10 Must Reads on Emotional IntelligenceBiological impulses drive our emotions. We cannot do away with them - but we can do much to manage them. Self-regulation, which is like an ongoing inner conversation, is the component of emotional intelligence that frees us from being prisoners of our feelings. People engaged in such a conversation feel bad moods and emotional impulses just as everyone else does, but they find ways to control them and even to channel them in useful ways.People who can self-regulate make better decisions, are more resilient, and act with more integrity. (They also tend not to eat an entire box of donuts in one sitting while obsessively checking Instagram, but this finding has yet to be supported by the literature.)Mindfulnessis an excellent, science-backed way to self-regulate. And while a full explanation of it is wayyyy beyond the scope of this post (you can get more infohere) a little mini-meditation can be a big help.Next time you feel your emotions surging, turn your attention to your breath. Focus on it going in and out. When your mind wanders, return your attention to your breath. Give it 10-20 seconds at first.Neuroscience says even a little bit cancalm those feelings and get your head on straight.FromAltered Traits Science Reveals How Meditation Changes Your Mind, Brain, and BodyAs these stressful thoughts were presented, the patients used either of two different attentional stances mindful awareness of their breath or distraction by doing mental arithmetic. Only mindfulness of their breath both lowered activity in the amygdala- mainly via a faster recovery- and strengthened it in the brains attentional networks, while the patients reported less stress reactivity.(To learn the 3 secrets neuroscience says will make you more emotionally intelligent, clickhere.)So you know yourself and you can contr ol yourself. But what EI component allows us to actually accomplish something with all that personal power?3) MotivationYup, motivation is a part of EI. But we need to put a spin on the definition. Chasing money or promotions isnt a sign of emotional intelligence. EI means having anintrinsicdesire to achieve and accomplish things.FromHBRs 10 Must Reads on Emotional IntelligencePlenty of people are motivated by external factors, such as a big salary or the status that comes from having an impressive title or being part of a prestigious company. By contrast, those with leadership potential are motivated by a deeply embedded desire to achieve for the sake of achievement.So how do we boost motivation? Track your accomplishments.Teresa Amabiles research at Harvard found that the single mostmotivating thing is progression in meaningful work. So when you move the needle forward, take note.ViaThe Progress Principle Using Small Wins to Ignite Joy, Engagement, and Creativity at WorkThis patte rn is what we call the progress principle of all the positive events that influence inner work life, the single most powerful is progress in meaningful work of all the negative events, the single most powerful is the opposite of progress- setbacks in the work.Keep a list of everything youve accomplished today where you can see it.When I spoke tobestsellingauthorJosh Kaufman, he said a did-it list is one of his primary productivity tools.(To learn how to be more motivated - from motivation master Dan Pink - clickhere.)So the first three parts of emotional intelligence are about self-management. The next two are about how to deal with others. So where do we start?4) EmpathyYoure familiar with the word - but this one is actually a bit tricky.FromHBRs 10 Must Reads on Emotional IntelligenceThe ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions.So why is it tricky? Because its a balance. Too little - or toomuch- can cause problems.FromHarvard Business ReviewGuide to Emotional IntelligenceThose whose sympathetic feelings become too strong may themselves suffer. In the helping professions, this can lead to compassion fatigue in executives, it can create distracting feelings of anxiety about people and circumstances that are beyond anyones control. But those who protect themselves by deadening their feelings may lose touch with empathy.Dont worry theres a solution. The research says there are actually three distinct types of empathyEmotional empathy You feel awful? Then I feel awful tooCognitive empathy I understand that you are feeling awful. That must suck.Compassion You feel awful? I feel for you. How can I help?All three have their place. You want friends and family to have emotional empathy. You want someone to really feel what you feel when youre down or to be thrilled with you when youre up.However you dont want your surgeon crying so hard about your tumor that they cant perform the o peration. You want them to have cognitive empathy.And we can all do better with more compassion. With compassion we feelfor, notwith. And this drives us to want to help, while not emotionally impairing us from helping. Compassion is what we want to focus on for EI.So how do you increase it? By using Loving-Kindness Meditation. Yes, with a name like that youd expect it to be taught to you by woodland fairies. Relax.ResearchbyEmma Seppalaat Stanford shows it works.The best instructions Ive found (that have no scientific jargon or mentions of elves)come from10% Happier, the excellent book byDan Harris1. This practice involves picturing a series of people and sending them good vibes. Start with yourself. Generate as clear a mental image as possible.2. Repeat the following phrases May you be happy, May you be healthy, May you be safe, May you live with ease. Do this slowly. Let the sentiment land. You are not forcing your well-wishes on anyone youre just offering them up, just as you wou ld a cool drink. Also, success is not measured by whether you generate any specific emotion. As Sharon says, you dont need to feel a surge of sentimental love accompanied by chirping birds. The point is to try. Every time you do, you are exercising your compassionmuscle. (By the way, if you dont like the phrases above, you can make up your own.)3. After youve sent the phrases to yourself, move on to a benefactor (a teacher , mentor, relative), a close friend (can be a pet, too), a neutral person (someone you see often but dont really ever notice), a difficult person, and, finally, all beings.Dont get too worried about details.Its not a magic spell and this aint Hogwarts. You can customize it. The important thing is wishing others well and expanding that feeling from those you feel strongly about to a wider and wider circle of people.(To learn the seven-step morning ritual that will make you happy all day, clickhere.)Four out of five. Not bad at all. And number five actually assemble s those prior four together to turn you into aVoltron ofemotional intelligence5) Social skillSocial skills means the ability to build rapport and manage relationships - with a goal in mind.That doesnt make it Machiavellian. Think of the concepts of leadership or parenting. Both are relationships, but both also have a purpose greaterthan merely enjoying the other persons company.FromHBRs 10 Must Reads on Emotional IntelligenceSocial skill, rather, is friendliness with a purpose moving people in the direction you desire, whether thats agreement on a new marketing strategy or enthusiasm about a new product. Socially skilled people tend to have a wide circle of acquaintances, and they have a knack for finding common ground with people of all kinds-a knack for building rapport.So how do you build EI social skills? Luckily, this one is easy. Seriously. Not that becoming socially adept is simple - its actually quite complex.But that said, if you have made big strides in the first four, t his fifth component of EI tends to grow on its own without much effort.FromHBRs 10 Must Reads on Emotional IntelligenceSocial skill is the culmination of the other dimensions of emotional intelligence. People tend to be very effective at managing relationships when they can understand and control their own emotions and can empathize with the feelings of others. Even motivation contributes to social skill. Remember that people who are driven to achieve tend to be optimistic, even in the face of setbacks or failure. When people are upbeat, their glow is cast upon conversations and other social encounters. They are popular, and for good reason. Because it is the outcome of the other dimensions of emotional intelligence, social skill is recognizable on the job in many ways that will by now sound familiar. Socially skilled people, for instance, are adept at managing teams-thats their empathy at work. Likewise, they are expert persuaders-a manifestation of self-awareness, self-regulation, and empathy combined.(And if there are specific elements of social skills you want to work on heres how tomake friends, toget people to like you, tonetwork, toread people, andhow to be someone people love to talk to.)So work on the first four components of EI and then spend more time with others, facing new challenges. Self-aware, self-regulated, motivated people with empathy mostly just need practice to build their social skills.(To learn 6 rituals from ancient wisdom that will make you happy, clickhere.)Alright, your EI burns so bright Im gonna need sunscreen. Lets round it all up and learn the final critical point that will help you be more emotionally intelligentSum upHeres how to increase emotional intelligenceSelf-awareness I should have posted this earlier in the week. When Im really busy with super-important stuff or, um,when I see a cute puppy video on YouTube, I know blogging gets delayed.Self-regulation You need to cool it with the puppy videos, Eric. Next time, we only watch the tiny Husky puppy howl like a little wolfonce, and then we do a mini-meditation and get back to work. Seriously.Motivation I have an Excel spreadsheet of puppy videos watched, mini-meditations done, and how often the blog posts have been completed on time. More posting, more meditating, fewer howling, insanely cute puppies.Empathy Im not going to beat myself up about this. The post still got done. Im happy with it. And that puppy video was really cute. Im showing some self-compassion here. Also, Im including the puppy in my Loving-Kindness Meditation today. May the little guy live with ease.Social skills Enough about me and my addiction how areyou?So whats the final thing you need to know about EI?Balance.We need to work on all of the skills and then we need to make sure they worktogether.Does this sound like I made a hard process evenharder? Dont worry.You dont need to score 100% in any component.In fact, you dont want to. Like I said, too much empathy can be a problem. It can lead to emotional fatigue. By the same token, John Mayer, one of the originators of EI, says too much self-awareness can even be a problem.FromHarvard Business ReviewGuide to Emotional IntelligenceIn fact, too much self-awareness can reduce self-esteem, which is often a crucial component of great leadership.So improve all the components and then focus on finding the balance between them that works for you. You dont need to be perfect at any one of them. The symphony is more about how the musicians play together than how great any one of them is.Knowing yourself, controlling yourself and motivating yourself. Feeling for others and having the skills to connect with them. This is what allows you to accomplish great things at work and to give your loved ones what they need.(Even if what they need is just an adorablepuppy video.)Join over 320,000 readers.Get a free weekly update via emailhere.Related postsNew Neuroscience Reveals 4 Rituals That Will Make You HappyNew Harvard Researc h Reveals A Fun Way To Be More SuccessfulHow To Get People To Like You 7 Ways From An FBI Behavior ExpertThis column first appeared at Barking Up the Wrong Tree.

7 Ways to Get Ahead at Work Without Saying a Word

7 Ways to Get Ahead at Work Without Saying a Word7 Ways to Get Ahead at Work Without Saying a WordYou probably already know that communication is much more than just the words you say. So it makes sense that getting ahead at the office requires some strategic non-verbal interactions.What do we mean? Well, our friends at Refinery29 and LearnVest put together seven small, research-backed ways you can impress at work without saying a word. For example, try mimicking your boss behaviorAccording to a study out of Duke University, subtle forms of mimicry can prove useful when youre trying to win someone over. Its known as the chameleon effect because, in the saatkorn way that a chameleon changes the color of its skin to match the environment, people can change behaviors and mannerisms to mirror the person who theyre interacting with. From perfecting your handshake to smiling when youre stressing out, start putting these tips into practice- and see what kind of impact it has on your career. See the Tips NowPhoto courtesy of Refinery29 and Jenny Kraemer.

5 ways to transition into a new career

5 ways to transition into a new career5 ways to transition into a new careerCareer transitions can be a bumpy ride you leave the familiar routines of your daily job responsibilities and suddenly everythings up in the air again, just like it was at the beginning.While career changes are not for the faint of heart, and can take a long time and a lot of hard work, the benefits of sticking with it to move into something that will be a better long-term fit for you are priceless.Heres what you should keep in mind as you navigate through both familiar (and unfamiliar) territory.Save, save, saveYoull need a lot of money to stay afloat for as long as it takes to land the right next job, so it makes sense to abflug saving while youre still employed - before you make the leap.LearnVest founder Alexa von Tobel writes about creating a financial cushion for herself in a TIME article.When I started my company, I had to go without a regular paycheck in order to get everything off the ground. I used my emergency savings- I called it my freedom fund- to support myself. Generally, I recommend at least six months of take-home pay as an emergency fund, but if youre planning a career change, Id suggest at least 12 months worth, to help you cover costs without having to take a job you dont actually want, she writes.Remember that youre more than your jobYoure a human being with strengths, weaknesses and a whole life outside of work. So think about whats important to you in this process. After all, this is a second shot at getting what you really want in your career, right?A 2014 Gallup poll found that more than half of U.S. employees get a sense of identity from their job- while just 42% think work is what they do to pay the bills.Its no surprise that something that fills so much of our daily life can become part of our persona. But try not to get caught up in the idea that your job ultimately defines you, particularly when youre dealing with the disorienting feeling of a work trans ition.In other words, work shouldnt be all you have.Rely on your networkBefore you can get a firm understanding of the industry youre trying to break into, do everything you can to research it.Read up on news articles, industry research and books, but also tap into your network - reconnecting with friends or extended networks to find people who work in the field youre now pursuing. Ask them for insight about the nature of the industry, invite them to an informational interview to get tips, and solicit insight about any events or professional networks you should sign up for.Then, get out there. Head to networking events, join clubs and affinity groups with people who are passionate about the same things as you, and get outside your comfort zone by looking to speak to those who can also challenge your perspectives.Monitor your progressIf youre only judging the passage of time by your proximity to the next job, youre going to start to lose track of your actual, incremental progress.In stead, consider setting smaller benchmarks to help keep yourself motivated - and organized - as you move forward.Respect yourself enough to track the effort. Monitor how youre doing and what you need to be doing next. Set up reminders so you follow up on things when you need to,Jenny Foss, a career strategist and recruiter who quit her job in corporate communications and now runs the blog JobJenny.com, writes inThe Muse.If youre going to invest time and energy to make this happen, invest the time and energy to track your progress, she adds, suggesting a simple Excel spreadsheet will do you wonders.If youre not an Excel person, use the tool that makes the most sense to you so you dont abandon ship on it, she says.Dont forget about your current strengthsChances are, you already have a wealth of knowledge in another area, so dont shortchange yourself.Before she launched the reusable water bottle company Swell, Founder and CEO Sarah Kauss spent time in financial and real estate fields , she saidin Fortune.She said the skils she learned in each industry served her well on the next.No matter where you go, you have the opportunity to build on existing skills and find opportunities to create new ones. By understanding what capabilities youre fostering and being open to how they can be used moving forward, youll always set yourself up for success, Kauss said.This takes the pressure off of making a career-move mistake and allows you to look at each position as a positive opportunity for growth.

Dont Give Up

Dont Give UpDont Give UpOne of the nicest treats you can give yourself is to not take yourself out of the runningTwo joys of being in the career advice business are1) Career advice is mostly time spent in the field meets common sense. You know the type of stuff your grandma wouldve told you if youd listened.2) Its usually pretty easy to put the advice into action right away.So it was a familiar situation when an audience member approached me the other night to tell me he didnt think he should go through with his interviews.A few days after our conversation, he sent this emaille.We met briefly at last Wednesdays Yale Tech meetup. I was the one non-Yalie in the room, so nervous about a Friday interview that I was considering taking myself out of the running.Nerves notwithstanding, on your encouragement and the encouragement of many others, I studied my ass off and headed in for a full day of interviews on Friday. Long story short, I came home to find an offer in my email Its a huge ste p forward in my career and is honestly more than Id hoped for when I started looking around.So, I just want to say thank you very much for the helpful words. They made a difference, and Im going to be feeling that difference for years to come.Best,I know you have reasons you think you are not going to make it. And they seem like good reasons.But those reasons are just the normal anxiety of the job search getting the best of you. Ignore them, and keep on truckin ahead.One of the nicest treats you can give yourself is to not take yourself out of the running Im rooting for you

Top Purpose of a Resume Reviews!

Top Purpose of a Resume Reviews Life After Purpose of a Resume Frequently the majority of the statement does report on impressive pursuits that are related to admission. There isnt any substitute for thorough checks on every crucial facet of a resume. If you opt to incorporate an objective, specify the kind of position you are looking for. Generally speaking, an objective on your resume can be useful if it concisely describes your immediate employment goal, but its not an important element of a successful resume. For instance, an Indian employer might ask you for a CV or a resume. Focus on how youre an advantage to the companynot the way the firm can help you. So, when you submit an application for work in Greece, the united kingdom, or Denmark, your possible employer will ask you for a CV. There are lots of basic forms of resumes used to make an application for job openings. New Ideas Into Purpose of a Resume Never Before Revealed In the USA, the primary difference betw een a CV and a resume is the intention behind the documents. In order to choose what to emphasize, youve got two great sources of information. You may also have to include specific info. Its never fine to exaggerate info in a resume. The Hidden Treasure of Purpose of a Resume Call the business and learn the name and title of the man to whom you should address your letter. If you do decide to move forward with a resume summary statement, be sure to deal with it as your personal highlight reel. Each sentence ought to be a vital selling point. In Paragraph 3, request an interview and mention how you may be reached. What the In-Crowd Wont Tell You About Purpose of a Resume Hiring managers just do not have that sort of time. Have a look at our 8 job skills you ought to have page to find some of the things which employers are commonly searching for. Resumes can get the job done FOR you or AGAINST you When you list the information employers wish to see, then you are going to ha ve lot of success. Job searchers have a great deal of choices when it has to do with creating their resume. The Debate Over Purpose of a Resume Resume objectives can be somewhat controversial. My aim is to find the job. A resume titel letter ought to be just one page in length. If you ask yourself what is the aim of a very good cover letter, just continue reading if you want to learn. If you want to learn to compose a cover letter, you can learn on ProperResumes. Adhere to the directions closely and youll have the ability to write a top rated expert cover letter. Understanding Purpose of a Resume For instance, a job applicant could be interested in both an overall management team position, and an advertising job. One is the work description itself. Otherwise, you can want to compose References available on request. Always allow the employer know why youre so interested in the position they provide. Rather, he or she is more keen to know what you can do for them to help their business grow. THE LANGUAGE OF RESULTS If you merely list the job duties you performed and hope the prospective employer makes the leap which you are a superb employee, you are likely going to have a huge surprise. If you only list the job duties you performed and hope the prospective employer makes the leap that youre a very good employee, youre likely going to have a huge surprise. You must have five objective statements. If you discover that its tricky to compose a definitive statement of your objective, describe the skills you wish to use or the functions you would like to execute. The aim of a resume is to find an interview. The aim of a resume is to secure you an interview. As mentioned earlier, in the event the work applicant has multiple objectives, then theyre likely to require several versions. The application will likely also request that you answer questions that will assist the employer get a notion of how you are going to fulfill the position. Finding a testimonial is often as simple as asking a colleague, teacher or previous employer to compose some sentences about you. A testimonial is another great method to demonstrate your skill and experience is what the employer is searching for. Many people believe that the objective of a resume is to receive work. In a variety of ways, an objective replaces a lot of the detail you would platzset in your professional experience section. The objective of a resume is to find a wonderful job and occasionally it means youve got to commit a little of your time up front creating a fantastic advertising masterpiece about YOU. Secondly, its primary goal is to impress the reader.

How Phone Screens Slow Down Recruiting - Spark Hire

How Phone Screens Slow Down Recruiting - Spark HireAs a recruiter, one of our number one responsibilities is to ensure that we are providing top quality candidates with a sense of urgency. In order to go above and beyond, we should always be searching for new tools and processes that will help us to be better at what we do.If you are solely relying on phone screens in your recruiting process, you are missing several key ingredients to ensuring a successful placement. There are three reasons your phone screens are slowing down and creating an inefficient recruiting process1. ImpartalWhen you rely only on phone communication during the recruiting process, you are creating more of an impersonal relationship with candidates. Sure, phone screens are an excellent way to initially begin the bewerberinterview process, but eventually there comes a time when you need to step it up a notch and initiate some form of face-to-face interaction with a candidate in order to truly be able to screen pr operly.When a candidate has the opportunity to visually see you, whether through video or in person, you become more of a real person to that candidate. This allows you the opportunity to build a stronger relationship with the candidate, thereby encouraging more of a transparent and personal business relationship.Creating a stronger relationship with your candidates is one of the key pieces to ensuring the right fit between a candidate and client.2. Unable to truly read the candidatePhone screens are extremely limiting when it comes to reading and really understanding a candidates personality and desires. Over the phone, you could be missing cringes or eye rolls after asking tough interview questions. When you are able to visually see the candidates facial expression, you are able to read more meaning into their answers to your questions.The ability to read and understand a candidates personality and passion is a huge part of successful recruiting.3. Lack of thoroughnessObviously, i f you are unable to read your candidates, your interview will be lacking in thoroughness. This can kill the deal when it comes to final interview stages.As recruiters, we are expected to be experts at what we do. This is why companies come to us for help with their hiring and we should do our absolute best to hold ourselves accountable when it comes to our attention to detail and overall thoroughness during the interview process.Phone screens are simply not strong enough to give us that ability to be thorough experts in recruiting. Yes, phone screens are still an important piece of the recruiting process. However, they should not be the only piece of the process.When you lack the value of visual interaction with candidates, you are not only slowing down your recruiting process but you are also not ensuring high quality candidates to your clients.What other ways might phone screens be slowing you down in providing top talent to your clients? Please share your thoughts in the comments below.Image lightwavemedia/BigStock.com

How to Tell an Interviewer Why You Quit Your Last Job

How to Tell an Interviewer Why You Quit Your Last JobHow to Tell an Interviewer Why You Quit Your Last JobInterviewers typically want to know about why you left your last job and the reasons behind your decision to move on. Common questions include Why did you quit your job?Why did you leave your last job?Why are you looking for a new job? When you respond, youll need to give an answer thats honest and reflects your specific circumstances, but avoids negativity. That is, even if you quit because your boss welches difficult, or becauseyou disliked the company, now is not the time to share. What the Interviewer Really Wants to Know Interviewers like to ask this question because it reveals a lot about you, such as Did you leave this position voluntarily, or were youfiredorlaid off?Are you on good terms with the company?Does your reason for quitting seem valid or reasonable? How you answer this question offers a window into your on-the-job character and values. How to Answer Why D id You Quit Your Job? This can be a challenging question to answer. Perhaps you left your job due to long hours and impossible deadlines. If you do not phrase that carefully, you might appear lazy or unmotivated, which is offputting to employers. Your best bet is to keep your answer short. Be honest, but frame it in a way that puts you in a good light. Keep your response positive (no venting about your previous employer) and try to pivot to discussing why the job at hand isan ideal match for your skills, knowledge, and experience. If youre still working but about to quit, then alter your responses accordingly. Every situation is unique, so be sure to tailor your own response to fit your circumstances. Examples of the Best Answers To be honest, I welchesnt considering a change, but a former colleague recommended this job to me. I looked into the position and was intrigued by the role andby the company. What youre offering sounds like an exciting opportunity andan ideal match for my qualifications. ExpandWhy It Works This is so flattering to the company If you dont overdo the compliments, making it clear that this specific position brought you into the job market is appealing to interviewers. I was able to take advantage of an early retirement offer due to company downsizing and now I am ready for a new challenge. ExpandWhy It Works This to-the-point answer gives the facts without any tinge of resentment or negativity. I was laid-off from mylast positionwhen my job was eliminated due to downsizing. ExpandWhy It Works This is another just-the-facts response that does a nice job of avoiding emotions or negativity. I recently achieved certification and I want to apply my educational background andtechnical skillsin my next position. I couldnt accomplish this goal in my previous job. ExpandWhy It Works This answer makes the candidate seem like a real go-getter- eager to grow skills and toput those new skills to work. Employers find those traits positive. I left my last position in bestellung to spend mora time with an ill family member. Circumstances have changed and I am readyfor full-time employmentagain. ExpandWhy It Works While often in interviews its a good idea to avoid getting too personal, this is a good example of an acceptable reason to leave a company. Other strong answers to consider I quit my job because my supervisor retired. I felt that after many years of working in the office that it was time for a change and it seemed like the ideal time to move on.I resigned to focus on finding a job that is closer to home and will use my skills and experience in a different capacity.I didnt have room to grow with my previous employer.I have been volunteering in this capacity and love this kind of work. I want to turn my passion into the next step of my career.After several years in my last position, I am looking for a company where I can contribute more and grow in a team-oriented environment. I am interested in a new challenge and wan t to use my skills and experience in a different capacity than in the past.I am interested in a job with more responsibility.I was commuting and spending an hour each day traveling back and forth. I would prefer to be closer to home.The position seems to correlate with my skillset. Unfortunately, in my last job, I wasnt able touse my training and experiencefully.The company was downsizing and I thought it made sense to find another position before my job was eliminated. Tips for Giving the Best Answer There are all kinds of reasons to leave a job. Maybe you want more money, perhapsyoufeltthe company was in constant chaos, your new managernever provided guidance or direction, or you were laid off. However, not all of these responses should be raised during a job interview. You need to be honest, but also strategic in your response. Avoid any answers that reflect poorly on you. Here are some tips on how to develop a response that will be well received Be honestYou dont have to te ll the whole truth. Just be sure to focus on the realreason you are leaving. For example, you can say you were frustrated by the lack of opportunities. Start by describing some of the things you accomplished, and then pivot to saying you were roadblocked as far as being able to accomplish more. Youll score bonus points if you can tie your answer back to why the job youre applying for is a better fit because youll be afforded more opportunities. Keep it short and positiveThis is one question where you might want to keep your response brief since there are a lot of minefields. A simple sentence- maybe two- is likely sufficient. If possible, try to frame your departure in positive terms. PracticePractice your responsesso you come across as positive and clear.Practicing (especially in front of a mirror) will help you feel more comfortable answering this difficult question. This is particularly true if you were laid off or fired. In a situation like that, give a short, clear, and unemoti onal response. What Not to Say Avoid negativityDo not speak poorly about managers, colleagues, or the company. You may speak negatively about a coworker only to learn thathe or she has a close relationship with the interviewer.However, you can speak broadly about corporate goals or mention that you disagree with the direction the business is taking. Be sure not to get personal in your response. Industries can often be small and you dont who knows who. Unprofessional commentsAre you bored at work? Underpaid or underappreciated? So sick of everything about the job? Nows not the time to let it all out. You dont need to overshare or get really personal about your motivations for departing the job. Make sure your answer is professional. Possible Follow-Up Questions What would your manager say about the circumstances around your departure?How extensive were the layoffs at the company? A short and simple response is best. No need to go into extensive detail.Be honest. If your refer ences are checked, fibs may be uncovered.Stay positive. Avoid complaints about the company, your coworkers and supervisor, or aboutthe circumstances around your departure. An emotion-free, factual response likely works best here.

It takes 4 days for Americans to start enjoying their vacations

It takes 4 days for Americans to start enjoying their vacationsIt takes 4 days for Americans to start enjoying their vacationsSteeped in a Protestant work ethic, Americans have a complicated feeling about being away from the office on their vacations, a new study shows. The study, commissioned by Apple Vacations and conducted by OnePoll, polled 2,000 workers and found that it took people a startling four days to stop thinking about work on their vacations.People were fraught about their well-earned getaways in other ways80% found it hard to get away from work to take a vacation, and left part of their vacation time unused37% felt guilt over leaving uncompleted work behind26% felt that taking time off for a vacation could get in the way of a vorrckenIt also seems that the younger you are, the guiltier you feel about taking a vacation. Almost half (47%) of all Millennials felt guilty about taking a vacation, versus 19% of people aged 55 and older.Expedia 2018 Vacation Deprivation Study A vacation study by another travel website, Expedia, also found American workers found vacations difficult to settle into, a low priority, and occasionally guilt-inducing.Instead of four days, the study found it took the typical American worker two to three days to truly relax on vacation.In 2018, the United States took the least amount of vacation time in the world 10 days. The only other countries that matched that number were Japan and Thailand.Americans left 4 vacations days unused.13% felt guilty about taking vacation time but guilt level is down 17% from 2017.40% of Americans have canceled a vacation because of work.For a country that enjoys an untold number of leisure activities, it seems that actual vacations the ultimate leisure activity remain a low priority for Americans. Call it FOMO for the office.

This is the exact number of employees that have lied to their boss

This is the exact number of employees that have lied to their bossThis is the exact number of employees that have lied to their bossEthics in the workplace have always been a wobbly area. While doing business is based on honesty and respect, people can easily rationalize that they might occasionally need to lie to get ahead or cover for themselves.Workplace transparency site Comparably released a study based on survey data from 23,000 employees on workplace ethics.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moraWho lies to get a job?Men lied slightly more (19%) than women (13%) when it came to getting a job whether it was beefing up a resume or spinning a yarn in an interview. Its not clear if these lies were whoppers, exaggerations, or white lies or a combo platter.Broken down by department, employees in human resources lied on a resume or during an interview nearly 10% more often than worke rs in any other department. Think about that next time youre calling into HR for a talking-to over a minor transgression.Things got even more interesting within departments when broken down by gender. In admin, women were almost twice as likely to have lied or exaggerated on a resume or in an interview. Men in engineering were three times as likely to have done so. In legal, zero women said theyd lied to get a job, but 29% of the men said they had.Lying to the bossNearly a third of employees said theyd lied to their boss at least once, with men and women at about equal measure.That number changed by experience level, however. Forty-two percent of entry-level workers said theyd lied to their boss at least once. However, for workers with over 10 years of experience, that percentage is only 22%. Perhaps their experience taught them that honesty is the best policy.Paradoxically, one-third of employees surveyed also wanted to improve their communication a skill that might render lying u nnecessary.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people